Loading... Please wait...

Terms and Conditions

SHIPPING


PLEASE NOTE THAT WHEN YOUR ORDER STATUS SAYS COMPLETE IT DOES NOT MEAN IT HAS SHIPPED. A COMPLETED ORDER STATUS MEANS THAT WE HAVE SUBMITTED YOUR ORDER TO SNOWBEAR AND INVOICED THE ORDER. All orders placed before 2:00PM will ship out the same day (Orders can take 1-7 business days to ship depending on stock,delivery company and other unavoidable situations ex weather) and all orders placed after 2:00PM will ship out the following day. (Express shipping available at an extra cost after 2PM by calling us at 1-866-398-3329) Plow parts generally deliver in 1-4 business days and Snowplows may fall into the 1-7 Business days

RDH Sales Canada (Bear Plows and Parts) only ships to Canada via free ground shipping. All USA sales have a $20.00 shipping fee applied.

All orders will be shipped from Cambridge On, Princeton ON or Brampton ON.

RDH Sales does not ship to P.O Boxes.

ALL ORDERS OVER $75.00 (before taxes) qualify for FREE SHIPPING*, this includes both residential addresses and business addresses, there is no extra charge for residential deliveries for plow parts.

All sales under $75.00 (before taxes) will be a flat rate of $9.95 to anywhere in Canada Excluding Yukon ($75 Flat Rate), NW Territories($75 Flat Rate), Nunavut($75 Flat Rate), NewFoundLand($35 Flat Rate) These charges will apply on all orders regardless of order total.

ALL Snowplow sales will have a $79.95 residential/Tailgate Fee after your purchase for delivery. There is no shipping charge to business locations (that have a delivery dock) on all Snowplows.

RETURNS/REFUNDS/REPLACEMENTS


All returns that were not initiated or caused by RDH Sales will have a 20% restocking fee. All return shipping will be paid by the purchaser. Once the return is received and it is determined the product is in its original condition, a refund will be given, less 20% as a store credit.

If you need to return your product(s) due to an error by RDH Sales or an error on the website, you will be fully refunded for your purchase and RDH Sales will arrange for the pickup of the product(s), once RDH Sales has the products and has thoroughly checked the product(s) to ensure the product(s) is in its original condition and there is no fault to the purchaser, the full refund will be given.

All customers have 1 year (365 days) from date of purchase to return the product(s) or receive a refund/store credit if :

  1. The product is in its original packaging and is unopened
  2. The product/Order was missing parts ( must be reported within 7 days of receipt)
  3. The item is damaged or defective

 

You can Contact Us at any time if you have any questions or concerns.

CANCELLATIONS


If you need to cancel an order for any reason you must call Customer Service at 1-866-398-3329 during normal business hours 10am-5:30pm EST, Mon-Fri. Emailing customer service will not stop your order from being shipped. In the event your order has shipped, please refer to Refunds and Restocking Fees above.

BEAR PLOWS AND PARTS IS OWNED AND OPERATED BY RDH SALES CANADA.



© Copyright 2016 RDH Sales Canada.
All Rights Reserved. All prices are in CAD.

1 (866) 398-3329

225 Sheldon Drive Unit 16
Cambridge, ON N1T 1A1